Frequently Asked Questions (FAQ)

1. Do you offer free shipping?

• Yes. We offer free standard shipping across Australia, with no minimum purchase required.

2. How long will my order take to arrive?

Estimated delivery times:

• Order processing: 1–2 business days
• Estimated delivery: 7–14 business days

Once your order is shipped, you will receive a tracking number by email.

3. Do you ship internationally?

• At this time, we only ship within Australia.

4. What payment methods do you accept?

• We accept secure payments via:
• Debit and credit cards (Visa, Mastercard, American Express, etc.)
• Apple Pay / Google Pay (if enabled)
• Other payment methods supported by Stripe

All transactions are protected using SSL encryption.

5. What is your return policy?

Under Australian Consumer Law (ACL), customers are entitled to remedies if goods are faulty, damaged, or not as described.

For change-of-mind returns:

• Returns are accepted within 14 days of delivery
• Items must be:
• Unused
• In original packaging
• In resaleable condition

6. Who covers return shipping costs?

• If the item is faulty, damaged, or incorrect, we will offer a replacement or refund at no additional cost.
• For change-of-mind returns, the customer is responsible for return shipping costs.

7. When are refunds processed?

• Refunds are processed within 7–14 business days after we receive and inspect the returned item (if applicable).
• Refunds are issued to the original payment method.

8. How do I request a return or exchange?

• Please email us at contactmycuza@gmail.com and include:
• Your order number
• Photos (if the item is damaged or incorrect)

Our support team will guide you through the next steps.

9. Can I modify or cancel my order?

• Yes, as long as the order has not been shipped.
• Please contact us as soon as possible after placing your order.

10. My tracking number is not updating. What should I do?

• Tracking updates may take up to 48 hours to appear.
• If there is still no update after 48 hours, please contact us.

11. What happens if my order is delayed?

• Delivery times are estimates and may occasionally be affected by public holidays, customs processing, or courier delays.
• If your order has not arrived within 20 business days, please contact us and we will investigate.

12. Do you offer exchanges?

• Yes. If the item is unused, in original packaging, and stock is available, we can offer an exchange for another size, colour, or product.

13. How can I contact customer support?

• You can email us at contactmycuza@gmail.com.
• We typically respond within 24 business hours.