Terms of service
Last Updated: 17 May 2026
Welcome to Mycuza. The terms “we”, “us” and “our” refer to Mycuza LLC, a United States limited liability company operating this website and online store.
Mycuza provides this website, including all related information, content, features, tools, products and services (collectively, the “Services”) to offer customers located in Australia an online shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use our Services. Please read them carefully, as they include important information about your legal rights, limitations of liability, and dispute resolution.
By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in your place of residence.
To use the Services, including placing an order, you may be required to provide information such as your name, email address, billing address, shipping address, and payment details. You represent and warrant that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account. You may not transfer or assign your account to another person.
SECTION 2 – OUR PRODUCTS
We strive to provide accurate descriptions and images of our products. However:
• Product colours and appearance may vary depending on your device settings
• Packaging may differ from images shown
• Minor variations may occur due to manufacturing or supplier updates
• All product descriptions are subject to change without notice
We reserve the right to discontinue any product at any time and to limit quantities per order or per customer.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
An order is not accepted until we confirm it via email and successfully process your payment.
We reserve the right to:
• Refuse or cancel orders at our discretion
• Cancel orders suspected of fraud
• Correct pricing errors or inaccuracies
Orders may only be cancelled within 24 hours of purchase, provided they have not been processed or shipped.
All purchases are subject to our Refund Policy.
Products are sold for personal use only and not for commercial resale.
SECTION 4 – PRICES AND BILLING
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Prices, promotions, and discounts may change without notice.
You agree to provide accurate and complete payment information. Payments are processed securely through Stripe, and we do not store full card details.
You represent that:
• You are authorised to use the payment method provided
• All charges will be honoured
• You will pay all applicable charges shown at checkout
SECTION 5 – SHIPPING AND DELIVERY
Orders are processed within 1–2 business days.
Estimated delivery time is 7–14 business days.
Delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by:
• Shipping carriers
• Customs processing
• Public holidays
• Events outside our reasonable control
Customers are responsible for providing accurate shipping information. We are not responsible for delivery issues caused by incorrect address details.
Risk of loss transfers to you once the order is handed to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services — including trademarks, logos, product images, text, graphics, and designs — is owned by Mycuza LLC or its licensors and is protected under applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, or exploit any content without prior written permission.
All rights not expressly granted are reserved.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not control.
These tools are provided “as is” and “as available” without warranties or endorsements.
Your use of optional tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites.
We are not responsible for the content, accuracy, or policies of third-party websites.
Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
However, all sales are made directly between you and Mycuza LLC. Shopify is not responsible for products sold or disputes arising from purchases.
You release Shopify from any claims related to transactions made through our store.
SECTION 10 – PRIVACY
All personal information collected through the Services is governed by our Privacy Policy.
We use customer data for order fulfilment, fraud prevention, analytics, and marketing (including advertising through Meta Platforms).
Data may be processed outside Australia in order to provide our Services.
SECTION 11 – FEEDBACK
If you submit reviews, comments, or other feedback, you grant Mycuza LLC a royalty-free, worldwide licence to use that content for business and marketing purposes.
You confirm that your feedback does not violate any third-party rights.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful, fraudulent, or abusive purposes.
We reserve the right to suspend or terminate access if these Terms are violated.
SECTION 14 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” except where consumer rights apply under Australian Consumer Law.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable Australian consumer protection laws.
SECTION 15 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Mycuza LLC shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products purchased.
This limitation does not exclude rights provided under Australian Consumer Law.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Mycuza LLC and its service providers from claims arising from your misuse of the Services or breach of these Terms.
SECTION 17 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 18 – GOVERNING LAW
These Terms are governed by the applicable laws of Australia for transactions involving Australian customers.
Disputes shall be handled in accordance with applicable Australian consumer protection legislation.
SECTION 19 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 20 – CONTACT INFORMATION
MYCUZA LLC
📧 contactmycuza@gmail.com