Shipping policy

Shipping Policy

Last Updated: June 25, 2026

Thank you for shopping with us! This Shipping Policy explains how we process and deliver orders within the United States.

1. Shipping Coverage

We currently ship to addresses within the United States only.

We look forward to expanding to additional countries in the future.

2. Shipping Rates

  • FREE Shipping on all orders over $40 USD.

  • For orders under $40 USD, shipping costs are calculated at checkout based on your delivery address.

Every order includes fully insured shipping at no additional cost.

3. Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

4. Estimated Delivery Time

Estimated delivery time is 7–14 business days after your order has been shipped.

Please note that delivery times are estimates and may vary depending on your location and carrier conditions.

5. Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email.

Please allow 24–48 hours for tracking information to appear after shipment.

If your tracking hasn't updated after 48 hours, feel free to contact our support team.

6. Shipping Delays

While most orders arrive within the estimated delivery window, delays can occasionally occur due to circumstances outside our control, including:

  • Severe weather

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Incorrect shipping information provided at checkout

If your order has not arrived within 20 business days after shipment, please contact us and we'll be happy to investigate.

7. Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided:

  • Orders may be delayed or returned.

  • Additional shipping charges may apply if reshipment is required.

If you notice an error, contact us as soon as possible. If your order hasn't been shipped yet, we'll do our best to update the address.

8. Lost or Damaged Packages

Every order is shipped with insured shipping.

If your package is lost in transit or arrives damaged, please contact our support team and we'll work quickly to resolve the issue through a replacement or refund where applicable.

9. Delivered but Not Received

If your tracking shows your package as delivered but you haven't received it, we recommend:

  • Checking around your property.

  • Asking household members or neighbors.

  • Contacting the shipping carrier.

If you're still unable to locate your package, please contact us and we'll do our best to assist you.

10. Contact Us

If you have any questions about your order or shipping, our customer support team is always happy to help.

We aim to respond to all inquiries within 24 business hours.